Terms of service

These Terms and Conditions relate to Digital Product sales purchasing on Synthcloud using Synth Coins
"Digital Products" refers to Patches / Sounds, Videos and online training / learning content hosted in the store and areas of Synthcloud.com
By purchasing Digital Products through this site, you are agreeing to these terms and entering into a contract with Synthcloud, P.I. 00864610720.
Country of Merchant Domicile: the Country of Merchant Domicile is the Italy.
VAT is chargeable on applicable products if you are based in the EU and you agree to inform us correctly of your country during registration.
When you purchase access to the Digital Products you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the Digital Products or your login details with anyone else. If you wish to purchase company-wide access, please get in touch. 
By purchasing access, you agree to Distilled using your participation in publicity materials and listing your company as a customer on the Distilled website.

Return, refund and cancellation policy
Our policy is not to offer refunds on Digital Products. Should you consider your situation to be a special circumstance then please get in contact with us and we shall consider your invidual request. In the event that we do issue a refund, your access to the Digital Products will be revoked.

Delivery policy
Digital Products bought through the Distilled Store are delivered via Synthcloud.com. Patches / Sounds and Videos / Lessons are delivered via download to your personal computer (click on the download link labelled "download").

Synthcloud reserves all other rights.
Synthcloud provides no guarantee of availability of the web server or hosting of the Digital Products. Synthcloud will make commercially reasonable efforts to provide availability. In the event of continued unavailability, Synthcloud will make commercially reasonable efforts to make the Digital Products available to download locally.

Prohibited where illegal. You are responsible for any local sales taxes other than EU VAT.
Synthcloud reserves the right to vary these terms from time to time. If you choose not to accept updated terms, access to the service will be revoked.

Terms and Conditions for Site Use and Making Purchases via the Site
Please read these terms and conditions carefully as they govern your general use of the Site and set out the contractual basis on which we accept orders that you make via the Site. These terms and conditions shall apply regardless of whether or not you register with the Site. If you do not accept these terms, do not use this Site.

1. CONTRACTING PARTIES.

When you purchase products through the Site you will be contracting with Synthcloud, a company registered in Italy with company number 00864610720 and having its registered office at Via Fratelli Morea 42, 70017 - Putignano, Partita IVA: 00864610720. Synthcloud is referred to in these terms and conditions as “we”, “us” or “our”.

2. MINORS.

The service we offer on this Site is only available to persons aged 18 or over. If you are under 18, you must get your parent or guardian to contract with us on your behalf. All minors should discuss these terms and conditions with their parent or guardian before attempting to order any products.

3. PROVISION OF INFORMATION.

You agree to provide true, accurate and complete information about yourself when registering and whenever you order any products from us. Your personal information will be used in accordance with our Privacy Policy.

4. PURCHASE OF DOWNLOADS/MEMBERSHIP

A “Download” is a purchased digital Patches / Sounds and/or a “pdf” document containing text and informations about the products, that is capable of being transferred to a compatible Synth / Workstation / Keyboard or a portable device, saved to a hard drive, and/or burned to a CD/DVD. When you register with the Site, we will make available for you for purchase Downloads and promotional portions of certain material. Using your secure password and username, you may purchase Downloads which are then supplied to you on a limited licence basis.

All products and packages remain the property of Synthcloud and, when purchased, are licensed to you only for personal and private non-commercial use and not for re-distribution, transfer, assignment or sublicense. All lending, hiring, re-selling or use by third parties is strictly forbidden and such licence will be deemed revoked in the event of any breach. All rights not expressly granted here are reserved.

Please note that you are responsible for ensuring that your Synth / Workstation / Keyboard and PC, computer or other portable device can receive and play the purchased
Downloads. Synthcloud, after delivery, shall have no liability for lost, damaged, or destroyed Downloads.

5. PRICING.

All prices are created in Euros and are valid until altered by us. Prices are inclusive of VAT. In the unlikely event that you have ordered products and the published price was incorrect, we may contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price.

6. PAYMENT.

You may pay for your order using approved debit or credit cards or Paypal. Payment will be processed immediately and delivery of the ordered products shall constitute acceptance by Synthcloud of your order.

7. CANCELLATION.

Please note that, as our products are electronically downloadable products, you will not have a right to cancel once the download process has commenced.

8. AVAILABILITY OF PRODUCTS.

We reserve the right to add, withdraw or change the available products without notice.

9. DISCLAIMER.

The contents of the Site and the products are provided without any representations or warranties of any kind, either implied or express, to the fullest extent permitted by applicable laws. In addition, we do not represent or warrant that the Site or its contents will be free of defects, including without limitation viruses or other harmful elements. Nothing in these terms and conditions shall operate to limit or exclude our liability for death or personal injury caused by our negligence.

Except as set out in these terms and conditions we do not accept any liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or in relation to the goods and/or services that we provide. We will only be liable for losses that we have not expressly excluded in these terms and conditions up to the value of your order. Please note that we do not accept liability for products that are lost, damaged or stolen in transit, provided that we correctly despatch such products to the address that you provide when you place an order.

10. AVAILABILITY OF THE SITE.

We have taken every care in the preparation of this site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.

11. INFORMATION ON THE SITE.

The information on the Site has been included for general informational purposes only and we cannot guarantee that any specific information is accurate.

12. OWNERSHIP OF MATERIALS ON THE SITE.

Synthcloud, unless otherwise stated, is the owner of all copyright, database and all other intellectual property rights in the products, the Site and its contents. You may not copy, publish, distribute, extract, re-utilise, or otherwise reproduce any products, any part of the Site or any of its contents in any form (including storing it in any medium) other than as expressly allowed herein or as permitted by UK or local law. You may not use the materials purchased on the site for your own personal financial gain without the required license, obtainable from Synthcloud.

13. TRADE MARKS.

The brand, product and service names used in this Site are the trade marks or trade names of Synthcloud or its trading partners unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks or trade names without the prior written permission of Synthcloud or the owner of such marks or names.

14. EXTERNAL LINKS.

We may provide links to other websites from time to time. These links are provided for your convenience. We: (i) do not endorse or take responsibility for the content of such websites, (ii) are not responsible for the availability of such websites; and (ii) will not be liable in any way for any loss or damage which you may suffer by using such websites. If you decide to access linked websites you do so at your own risk.

15. AMENDMENT OF THE TERMS.

We reserve the right to amend these terms from time to time and any such amendment will be applicable to all persons accessing the Site and all orders placed on the Site once the revised terms have been posted on the Site. If any of these terms are found to be invalid or legally unenforceable, the other terms will remain unaffected.

16. APPLICABLE LAW.

These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English Courts.

17. COMMENTS.

If you have any comments or questions about these terms or the Site please contact us at info@Synthcloud.com

PRIVACY POLICY

We at Synthcloud take the issue of your privacy very seriously. This Privacy Policy sets out how we will treat the personal information which you have provided to us while using the website located at www.Synthcloud.com (the “Site”) or the services provided via the Site (the “Services”). We may change this Privacy Policy from time to time and such changes will take effect from the date such revised Privacy Policy is posted on the Site.

To properly provide the Services, it is necessary for us to hold and process personal information. We shall take reasonable care in keeping this information secure and preventing any unauthorised access or unlawful use of it. All personal information is processed by us in accordance with data protection legislation applicable in the EU.

We will only keep your personal information for as long as is necessary in relation to the purposes for which it was given to us.

We may ask you to provide some or all of the following: details of your name, company name, address, telephone/facsimile number(s), e-mail address and credit card details. This personal information will be stored together with any additional information you may provide to us from time to time, and will be used to provide you with the Services and other services associated with the Site. We may also use your personal information to:
1. Analyse use of our web sites
2. Keep you up to date with services provided by Synthcloud and our trusted partners which we think may be of interest to you. If you do not want to receive this information, simply check the box at the checkout stage.
We may use “cookies” while you access the Services. These are used to avoid the need to re-enter details on different occasions.
If you have any queries about this Privacy Policy or wish to resume receiving information which you may have previously opted out of receiving, please contact us at info@Synthcloud.com

COOKIE POLICY

Protecting our customers is at the heart of everything we do and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective so we’d like to explain more about how and why we use them. Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from Jam Track Central. For us, cookies help us to analyse how our customers interact with our sites so we can make improvements. We use session cookies that are deleted after each visit but are essential in order for you to use our website. These are used 'in-session' each time you visit and then expire when you leave the site. They’re not stored on your computer and they don't contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you're able to carry out on our sites

By using our website you agree that we can place essential cookies on your device. You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the About cookies website

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

TROUBLESHOOTING

IMPORTANT!

We pride ourselves on our customer service, and we will ALWAYS help you as quick as we can, whatever happens! Here are some common problems…

I CANT GET THROUGH TO THE PAYMENT PAGE

This will be because your address details have not been filled out, or may be incorrect. Please check that your address and Country are correct.

I CHOOSE TO PAY BY PAYPAL AND GET A RED ERROR MESSAGE

This will be beacuse your country is selected incorrectly. Update this and the error message will dissapear.

MY DOWNLOAD FAILED

You have several attempts to download each product, so try again!

Because of the electronic (non-physical) nature of our products, we can unfortunately not give refunds for mistaken purchases or issues of personal taste. If issues beyond your control completely prevent you from downloading your purchases, we will offer a full refund.

MY DOWNLOAD SAYS LIMIT REACHED

If you use a downloader software then this can use multiple download attempts on each download attempt. We recommend you turn this off when you download our files.

MY DOWNLOAD SPEED IS SLOWER THAN NORMAL?

We have some pretty hefty servers at Synthcloud, so you should see a good download speed against your normal download performance. If you are experiencing slow downloads please do contact us through the site and we can run some tests to help!

I CAN’T FIND MY FILES

The files will automatically download to the default download location on your computer. This is usually the desktop, but you can check by looking in the preferences/options for your web browser (Internet Explorer, Firefox, Safari, Chrome or whatever).

If you can’t see the files, you can use your computer’s built-in search facility.

Mac -- Open Spotlight by clicking the magnifying glass icon in the far right of the menu bar. Enter ‘.zip’ as the search term and click ‘Show All’. By clicking the ‘+’ icon at the top right (next to the ‘save’ button) you can specify files that were created or modified today.

Windows -- Select ‘Search’ from the Home menu. When the window pops up, select ‘All files and folders’. You can then search for the term ‘.zip’ and select today’s date.

MY FILES DON’T WORK

Remember… when you download our products, they arrive in compressed ‘zip’ format to make the download faster. You MUST open the zip files first. On a Mac, simply double-click; on Windows, right-click and select ‘Extract here’.

When the zip files have been opened (large files take a few moments) you’ll see a new folder with the same name as the zip file. This is the product you bought, and this folder will contain your jamtracks, Tab, videos or whatever. You can now safely delete the original zip file… or perhaps store it safely as a backup.

This Agreement contains the complete agreement between the parties and supersedes all prior agreements, whether oral or written. All questions concerning this Agreement shall be directed to: info@Synthcloud.com via email.